Digital guest directory & hotel service desk
Your hotel’s guest directory. One tap away.
WiFi, dining, spa and hotel information in one branded web app. Guests open it with an NFC key card or QR code. Your team manages requests from one service desk.
Hotels, resorts, lodges and independent properties.
From PrintPlast, a hotel key card manufacturer since 1989.
Silent walkthrough with a fictional hotel. A room key card is tapped on a phone, or its QR code is scanned, and the hotel guide opens in the browser without an app. The guide shows the WiFi password, opening hours, a late checkout offer, five guest languages and the hotel’s own colors. A guest requests extra towels, the hotel team accepts and completes the request in the service desk, the guest sees it is done and rates the stay.
Your property, in TAP
Turn your hotel website into a working demo.
We research the hotel’s public pages, collect available photos and guest information, and build its interactive preview. No account needed.
Issue the key.
A reader-matched hotel key card carries your TAP destination and a matching QR fallback.
Open the experience.
Guests tap or scan into the same branded guide. No download, account or app store.
Deliver the stay.
Your team receives guest requests, updates their status and keeps hotel information current.
One connected stay
Guest convenience.
Operational clarity.
A guide for your guests and a workspace for your team, built around the hotel services you actually provide.
The essentials, in reach
WiFi details, opening hours and hotel information in a guide that is easy to find and keep current.
Services worth discovering
Put your dining, spa and late-checkout offers in the guest’s hands, with an explicit request and confirmation.
A direct line to your team
Guest requests and messages arrive in a shared service desk, with departments and recorded status changes.
Your facts. Your experience.
Your hotel controls its branding, guest information and the approved facts available to its concierge.
Alpengold Lodge
The hotel workspace
From a guest’s request
to a job well done.
One service desk for your team. Clear departments, visible requests and status changes that guests can follow.
- Department filters and sound notifications
- A shared guest message inbox
- Property content, team access and launch checklist
Service desk
Illustrative workflowExtra towels
Room 204 · Housekeeping
Dinner reservation
Room 118 · Food & beverage
Late checkout request
Room 302 · Reception
Try the guest experience
A touchpoint for every part of the stay.
Fictional hotel illustrations. Explore the services your property provides.
Tap. Scan. Same guest journey.
Open the fictional Alpengold Lodge on your phone. Explore the guide and try simulated service requests.
Open the guest demoYour path to TAP
Two ways to make it yours.
The card and the experience.
Work with PrintPlast on your branded guest experience and a card configuration checked against your specified lock system.
- Hotel branding and guest content
- NFC key cards with a QR fallback
- A coordinated setup and launch review
Your hotel. Your workspace.
Create a private hotel workspace, prepare your guide and preview the guest experience. PrintPlast reviews the setup before publication.
- Manage your hotel facts and services
- Give your team individual staff access
- Preview your setup before guests use it
Software setup, content support and any card production are scoped for your property. Request a proposal to agree the setup and terms before rollout.
Before you launch
Clear answers for your hotel.
Understand the guest experience, the setup and what your team will manage.
Read the hotel setup guideCan we try TAP before ordering cards?
Yes. Explore the sample hotel or create a preview from your hotel website, without an account. The guest guide can open through a QR code or web link. Any phone-readable NFC and room-access card configuration is checked separately before rollout.
How is TAP priced?
Request a proposal for your hotel’s software setup, content needs and any card production. PrintPlast confirms the scope and commercial terms with you before rollout. Exploring the demo does not place an order.
What is a digital guest directory?
It is a mobile guide to your hotel’s approved information and services. TAP brings WiFi details, dining, spa, local recommendations and guest requests into a branded page that opens in a phone browser.
Do guests need to download an app?
No. Guests open the same web experience by tapping a compatible NFC card or scanning its QR fallback. The guest guide does not require an account.
Will TAP work with our hotel key cards?
The phone-readable NFC destination and room-access function need the right card configuration. PrintPlast checks your lock and encoder requirements before proposing cards. A QR link can open the guest experience without NFC.
How do guest requests reach our team?
Requests appear in your hotel’s service desk, grouped by department. Staff accept and complete requests; guests can follow their status. Messages use separate guest conversations. Bookings and paid services still require your team’s confirmation.
Which languages and AI features are available?
The guest interface supports English, German, French, Italian and Spanish. Your hotel supplies and approves its content. The optional concierge uses approved hotel facts; live model answers require a configured provider. It does not activate predictive upselling or a PMS integration.
Can we manage TAP ourselves?
Yes. Create a private hotel workspace, edit your property and services, invite staff and preview the guest page. PrintPlast reviews the setup before publication. You can also discuss a managed pilot with card production and setup support.
Does TAP connect to our PMS or take payments?
TAP does not currently include a live PMS connection or payment checkout. Your team manages and confirms service requests in the TAP service desk. Discuss any required integrations with PrintPlast before choosing your setup.
What do our guests and staff need?
Guests and staff use an internet-connected browser. Your hotel approves its guest information and assigns staff to monitor the service desk, respond to requests and confirm availability. Decide who will maintain each published language before launch.
What happens after we request a pilot?
PrintPlast replies by email to discuss your property, guest services and whether you need software, cards or both. You can prepare and review a private guest experience before publication. Launch scope and any card requirements are confirmed together.
Your next step
See how TAP fits your hotel.
Explore with your own property, or discuss software and cards with PrintPlast. Scope and terms are confirmed before launch.